Frequently Asked Questions
How do I take care of my new glassware?
All orders include cup care instructions. Cup care instructions can also be found in the item description for each listing in my shop. Please remember that all items are handmade, so please handle them with care.
- Hand wash only
- Do not soak
- Do not microwave
- No scrubbing with abrasive surfaces (ex. sponge scrubbing pads)
BAMBOO LID CARE INSTRUCTIONS:
Wash the bamboo tops with dish doap and leave them out to dry.
TO REMOVE ODORS:
Soak the top in vinegar. Mix equal parts hot water and vinegar in a bowl, and let the top soak for up to 30 minutes. Rinse thoroughly with hot water and towel dry.
What is your return policy?
I do not accept returns, exchanges, or cancellationsBut please contact me if you have any problems with your order. Exceptions may be made on a case by case basis.
What is your turn around time?
Orders are currently being processed within 3-5 business days of order placement. All of our items are handmade and will be made in the order in which they are received.
Do you accept custom requests?
All glass designs currently listed for sale are customizable. You can always change colors on permanent vinyl designs. Please reach out to me before placing an order so we can discuss your options and create together!
I do reserve the right to turn down any custom design requests depending on the amount of open orders in my shop at the time of request
Do you sell your items wholesale?
Yes! Wholesale orders are available and I accept a limited amount of wholesale orders per month. Please email me with all wholesale inquiries at email@example.com or send me a message on Instagram to discuss pricing and processing times.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.Contact Us